:root {
    color-scheme: dark;
    --bg: #080a07;
    --surface: #11150f;
    --surface-raised: #161b14;
    --surface-hover: #1b2118;
    --border: #252d22;
    --border-strong: #374332;
    --text: #eef3e8;
    --text-strong: #ffffff;
    --muted: #99a296;
    --dim: #727b6f;
    --accent: #deff63;
    --accent-rgb: 222 255 99;
    --accent-hover: #e6ff82;
    --accent-ink: #111604;
    --accent-soft: rgb(var(--accent-rgb) / 11%);
    --accent-border: rgb(var(--accent-rgb) / 28%);
    --warm: #ff9147;
    --success: #8ed96f;
    --warning: #ffc55d;
    --danger: #ff7f72;
    --shadow: 0 24px 64px rgb(0 0 0 / 28%);
    --radius-md: 16px;
    --radius-lg: 20px;
    --radius-xl: 24px;
}

*,
*::before,
*::after {
    box-sizing: border-box;
}

html {
    min-height: 100%;
    background: var(--bg);
}

body {
    min-height: 100vh;
    margin: 0;
    background:
        radial-gradient(circle at 12% 0, rgb(var(--accent-rgb) / 7%), transparent 30rem),
        radial-gradient(circle at 100% 84%, rgb(255 145 71 / 5%), transparent 34rem),
        var(--bg);
    color: var(--text);
    font: 15px/1.45 "Manrope", "Segoe UI", system-ui, sans-serif;
    text-rendering: optimizeLegibility;
}

a {
    color: inherit;
    text-decoration: none;
}

button,
input,
select,
textarea {
    margin: 0;
    font: inherit;
}

button {
    border: 0;
    cursor: pointer;
}

h1,
h2,
h3,
p {
    margin: 0;
}

h1,
h2,
h3 {
    color: var(--text-strong);
    line-height: 1.15;
}

.support-topbar {
    position: sticky;
    top: 0;
    z-index: 30;
    display: flex;
    min-height: 76px;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    padding: 12px 26px;
    border-bottom: 1px solid var(--border);
    background: rgb(11 14 10 / 91%);
    box-shadow: 0 14px 38px rgb(0 0 0 / 18%);
    backdrop-filter: blur(14px);
}

.support-brand {
    display: inline-flex;
    min-width: 0;
    align-items: center;
    gap: 12px;
}

.support-brand__mark {
    width: 44px;
    height: 44px;
    flex: 0 0 auto;
    border-radius: 14px;
    overflow: hidden;
    background: #050705;
}

.support-brand__mark img {
    display: block;
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.support-brand > span:last-child,
.support-operator > span:last-child {
    display: grid;
    min-width: 0;
    gap: 1px;
}

.support-brand strong {
    color: var(--text-strong);
    font-size: 0.92rem;
    letter-spacing: 0.04em;
}

.support-brand small {
    color: var(--accent);
    font-size: 0.68rem;
    font-weight: 850;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.support-topbar__nav {
    display: flex;
    min-width: 0;
    align-items: center;
    justify-content: flex-end;
    gap: 12px;
}

.support-nav-link {
    min-height: 40px;
    padding: 10px 13px;
    border-radius: 12px;
    color: var(--muted);
    font-size: 0.8rem;
    font-weight: 800;
}

.support-nav-link:hover {
    background: var(--surface-hover);
    color: var(--text);
}

.support-operator {
    display: inline-flex;
    min-width: 0;
    max-width: 320px;
    align-items: center;
    gap: 9px;
    padding: 6px 11px 6px 7px;
    border: 1px solid var(--border);
    border-radius: 16px;
    background: var(--surface);
}

.support-operator__avatar {
    display: grid;
    width: 34px;
    height: 34px;
    flex: 0 0 auto;
    place-items: center;
    border: 1px solid var(--accent-border);
    border-radius: 50%;
    background: var(--accent-soft);
    color: var(--accent);
    font-weight: 900;
}

.support-operator strong,
.support-operator small {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support-operator strong {
    color: var(--text);
    font-size: 0.78rem;
}

.support-operator small {
    color: var(--dim);
    font-size: 0.66rem;
}

.support-topbar form {
    margin: 0;
}

.support-main {
    width: min(100%, 1680px);
    margin: 0 auto;
    padding: 24px;
}

.button {
    display: inline-flex;
    min-height: 42px;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 0 17px;
    border: 1px solid rgb(var(--accent-rgb) / 42%);
    border-radius: 11px;
    background: var(--accent);
    box-shadow: 0 12px 28px rgb(var(--accent-rgb) / 10%);
    color: var(--accent-ink);
    font-weight: 850;
    transition: 160ms ease;
}

.button:hover {
    border-color: rgb(var(--accent-rgb) / 70%);
    background: var(--accent-hover);
}

.button--secondary {
    border-color: var(--border);
    background: var(--surface-raised);
    box-shadow: none;
    color: var(--text);
}

.button--secondary:hover {
    border-color: var(--border-strong);
    background: var(--surface-hover);
}

.button--ghost {
    border-color: transparent;
    background: transparent;
    box-shadow: none;
    color: var(--muted);
}

.button--ghost:hover {
    border-color: var(--border);
    background: var(--surface-hover);
    color: var(--text);
}

.flash-stack {
    display: grid;
    gap: 8px;
    margin-bottom: 16px;
}

.flash-message {
    padding: 12px 15px;
    border: 1px solid rgb(142 217 111 / 28%);
    border-radius: 14px;
    background: rgb(142 217 111 / 9%);
    color: #c6f0b5;
    font-size: 0.82rem;
    font-weight: 750;
}

.flash-message--error {
    border-color: rgb(255 127 114 / 32%);
    background: rgb(255 127 114 / 10%);
    color: #ffd0cb;
}

.desk-page {
    display: grid;
    min-width: 0;
    gap: 18px;
}

.desk-hero,
.desk-ticket-hero {
    position: relative;
    display: grid;
    min-height: 220px;
    grid-template-columns: minmax(0, 1.5fr) minmax(260px, 0.48fr);
    align-items: stretch;
    gap: 22px;
    overflow: hidden;
    padding: 30px;
    border: 1px solid var(--border);
    border-radius: var(--radius-xl);
    background:
        radial-gradient(circle at 74% 20%, rgb(var(--accent-rgb) / 9%), transparent 19rem),
        linear-gradient(135deg, rgb(255 255 255 / 2%), transparent 56%),
        var(--surface);
    box-shadow: inset 0 1px 0 rgb(255 255 255 / 3%);
}

.desk-hero::after,
.desk-ticket-hero::after {
    position: absolute;
    right: -58px;
    bottom: -88px;
    width: 240px;
    height: 240px;
    border: 1px solid rgb(var(--accent-rgb) / 8%);
    border-radius: 50%;
    content: "";
    box-shadow:
        0 0 0 34px rgb(var(--accent-rgb) / 2%),
        0 0 0 68px rgb(var(--accent-rgb) / 1.5%);
}

.desk-hero__copy,
.desk-ticket-hero > div,
.desk-hero__summary,
.desk-ticket-hero__assignee {
    position: relative;
    z-index: 1;
}

.desk-hero__copy,
.desk-ticket-hero > div:first-child {
    display: flex;
    min-width: 0;
    flex-direction: column;
    align-items: flex-start;
    justify-content: center;
    gap: 12px;
}

.desk-hero h1,
.desk-ticket-hero h1 {
    font-size: clamp(2rem, 4vw, 3.45rem);
    letter-spacing: -0.05em;
    overflow-wrap: anywhere;
}

.desk-hero__copy > p:last-child,
.desk-ticket-hero > div:first-child > p:last-child {
    max-width: 760px;
    color: var(--muted);
    font-size: 1rem;
}

.desk-kicker {
    color: var(--accent);
    font-size: 0.7rem;
    font-weight: 850;
    letter-spacing: 0.16em;
    text-transform: uppercase;
}

.desk-hero__summary,
.desk-ticket-hero__assignee {
    display: flex;
    min-width: 0;
    flex-direction: column;
    align-items: flex-start;
    justify-content: flex-end;
    gap: 7px;
    padding: 20px;
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    background: rgb(8 10 7 / 45%);
    backdrop-filter: blur(10px);
}

.desk-hero__summary > span,
.desk-ticket-hero__assignee > span {
    color: var(--accent);
    font-size: 0.68rem;
    font-weight: 850;
    letter-spacing: 0.14em;
    text-transform: uppercase;
}

.desk-hero__summary strong {
    color: var(--text-strong);
    font-size: 2.65rem;
    line-height: 1;
}

.desk-ticket-hero__assignee strong {
    max-width: 100%;
    overflow: hidden;
    color: var(--text-strong);
    font-size: 1rem;
    text-overflow: ellipsis;
}

.desk-hero__summary small,
.desk-ticket-hero__assignee small {
    color: var(--muted);
}

.desk-stats {
    display: grid;
    grid-template-columns: repeat(6, minmax(0, 1fr));
    gap: 10px;
}

.desk-stat {
    display: flex;
    min-width: 0;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 15px 16px;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--surface);
    color: var(--muted);
    transition: 160ms ease;
}

.desk-stat:hover,
.desk-stat.is-active {
    transform: translateY(-1px);
    border-color: var(--accent-border);
    background: var(--accent-soft);
    color: var(--text);
}

.desk-stat span {
    min-width: 0;
    font-size: 0.78rem;
    font-weight: 800;
}

.desk-stat strong {
    color: var(--text-strong);
    font-size: 1.35rem;
}

.desk-stat--waiting.is-active strong {
    color: var(--warning);
}

.desk-stat--answered.is-active strong {
    color: var(--accent);
}

.desk-panel {
    min-width: 0;
    overflow: hidden;
    border: 1px solid var(--border);
    border-radius: var(--radius-xl);
    background: var(--surface);
    box-shadow: var(--shadow);
}

.desk-toolbar {
    padding: 14px;
}

.desk-filters {
    display: grid;
    grid-template-columns: minmax(280px, 1.45fr) repeat(5, minmax(140px, 0.55fr)) auto;
    align-items: end;
    gap: 11px;
}

.desk-field {
    display: grid;
    min-width: 0;
    gap: 7px;
}

.desk-field > span,
.desk-file > span {
    color: var(--muted);
    font-size: 0.72rem;
    font-weight: 800;
}

.desk-field input,
.desk-field select,
.desk-field textarea,
.desk-login__card input {
    width: 100%;
    border: 1px solid rgb(var(--accent-rgb) / 18%);
    border-radius: 14px;
    outline: 0;
    background:
        linear-gradient(180deg, rgb(255 255 255 / 2%), transparent),
        var(--surface-raised);
    color: var(--text);
    box-shadow: inset 0 0 0 1px rgb(var(--accent-rgb) / 8%);
    transition: 160ms ease;
}

.desk-field input,
.desk-field select,
.desk-login__card input {
    min-height: 46px;
    padding: 0 14px;
}

.desk-field select {
    padding-right: 38px;
    appearance: none;
    background-image:
        linear-gradient(45deg, transparent 50%, var(--muted) 50%),
        linear-gradient(135deg, var(--muted) 50%, transparent 50%),
        linear-gradient(180deg, rgb(255 255 255 / 2%), transparent);
    background-position: calc(100% - 19px) 20px, calc(100% - 13px) 20px, 0 0;
    background-repeat: no-repeat;
    background-size: 6px 6px, 6px 6px, 100% 100%;
}

.desk-field textarea {
    min-height: 110px;
    padding: 12px 14px;
    line-height: 1.5;
    resize: vertical;
}

.desk-field input:focus,
.desk-field select:focus,
.desk-field textarea:focus,
.desk-login__card input:focus {
    border-color: rgb(var(--accent-rgb) / 42%);
    box-shadow:
        inset 0 0 0 1px rgb(var(--accent-rgb) / 20%),
        0 0 0 4px rgb(var(--accent-rgb) / 5%);
}

.desk-field input::placeholder,
.desk-field textarea::placeholder {
    color: var(--dim);
}

.desk-panel__head {
    display: flex;
    min-width: 0;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 19px 21px;
    border-bottom: 1px solid var(--border);
    background: linear-gradient(180deg, rgb(255 255 255 / 1.5%), transparent);
}

.desk-panel__head > div {
    display: grid;
    gap: 5px;
}

.desk-panel__head h2 {
    font-size: 1.15rem;
}

.desk-panel__note {
    color: var(--dim);
    font-size: 0.75rem;
    font-weight: 750;
}

.desk-ticket-list {
    display: grid;
}

.desk-team-layout {
    display: grid;
    grid-template-columns: minmax(360px, 0.85fr) minmax(460px, 1.15fr);
    align-items: start;
    gap: 16px;
}

.desk-manager-form {
    display: grid;
    gap: 18px;
    padding: 21px;
}

.desk-manager-form__grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
}

.desk-field--wide {
    grid-column: 1 / -1;
}

.desk-field select[multiple] {
    min-height: 132px;
    padding: 10px 14px;
    appearance: auto;
    background-image: none;
}

.desk-form-errors {
    color: var(--danger);
    font-size: 0.75rem;
    font-weight: 750;
}

.desk-manager-list {
    display: grid;
}

.desk-manager-row {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 18px;
    padding: 18px 21px;
    border-bottom: 1px solid var(--border);
}

.desk-manager-row:last-child {
    border-bottom: 0;
}

.desk-manager-row > div {
    display: grid;
    gap: 5px;
}

.desk-manager-row > div:last-child {
    justify-items: end;
    text-align: right;
}

.desk-manager-row span,
.desk-manager-row small {
    color: var(--muted);
}

.desk-ticket-row {
    position: relative;
    display: grid;
    min-width: 0;
    grid-template-columns: minmax(280px, 1.3fr) minmax(410px, 1fr) 28px;
    align-items: center;
    gap: 18px;
    padding: 15px 18px;
    border-bottom: 1px solid var(--border);
    transition: 150ms ease;
}

.desk-ticket-row:last-child {
    border-bottom: 0;
}

.desk-ticket-row:hover {
    background: var(--surface-hover);
}

.desk-ticket-row--waiting {
    box-shadow: inset 3px 0 0 rgb(255 197 93 / 70%);
}

.desk-ticket-row--new {
    box-shadow: inset 3px 0 0 rgb(98 181 255 / 62%);
}

.desk-ticket-row--answered {
    box-shadow: inset 3px 0 0 rgb(var(--accent-rgb) / 62%);
}

.desk-ticket-row__main {
    display: grid;
    min-width: 0;
    gap: 8px;
}

.desk-ticket-row__top,
.desk-ticket-hero__top {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
}

.desk-ticket-row h3 {
    font-size: 0.92rem;
    overflow-wrap: anywhere;
}

.ticket-number {
    color: var(--accent);
    font-family: "Cascadia Code", Consolas, monospace;
    font-size: 0.75rem;
    font-weight: 850;
}

.ticket-status {
    display: inline-flex;
    min-height: 28px;
    align-items: center;
    justify-content: center;
    padding: 0 9px;
    border: 1px solid var(--border);
    border-radius: 999px;
    background: var(--surface-raised);
    color: var(--muted);
    font-size: 0.68rem;
    font-weight: 850;
    white-space: nowrap;
}

.ticket-status--new {
    border-color: rgb(98 181 255 / 25%);
    background: rgb(98 181 255 / 9%);
    color: #bfe0ff;
}

.ticket-status--waiting {
    border-color: rgb(255 197 93 / 28%);
    background: rgb(255 197 93 / 10%);
    color: #ffe0a1;
}

.ticket-status--answered {
    border-color: var(--accent-border);
    background: var(--accent-soft);
    color: var(--accent);
}

.desk-ticket-row__actor,
.desk-ticket-row__facts,
.desk-message__actor {
    display: flex;
    min-width: 0;
    flex-wrap: wrap;
    gap: 6px;
}

.desk-ticket-row__actor span,
.desk-message__actor span {
    max-width: 220px;
    padding: 4px 7px;
    overflow: hidden;
    border: 1px solid var(--border);
    border-radius: 999px;
    color: var(--muted);
    font-size: 0.68rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.desk-ticket-row__source {
    display: grid;
    min-width: 0;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
}

.desk-ticket-row__source > div {
    display: grid;
    min-width: 0;
    gap: 3px;
}

.desk-ticket-row__source span {
    color: var(--dim);
    font-size: 0.64rem;
    font-weight: 800;
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

.desk-ticket-row__source strong {
    overflow: hidden;
    color: var(--text);
    font-size: 0.72rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.desk-ticket-row__facts {
    display: grid;
    grid-template-columns: minmax(150px, 1fr) 90px minmax(130px, 0.8fr);
    gap: 10px;
}

.desk-ticket-row__facts > div {
    display: grid;
    min-width: 0;
    gap: 3px;
}

.desk-ticket-row__facts span {
    color: var(--dim);
    font-size: 0.66rem;
    font-weight: 800;
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

.desk-ticket-row__facts strong {
    overflow: hidden;
    color: var(--text);
    font-size: 0.75rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.desk-ticket-row__arrow {
    color: var(--dim);
    font-size: 1.2rem;
    transition: 150ms ease;
}

.desk-ticket-row:hover .desk-ticket-row__arrow {
    transform: translateX(3px);
    color: var(--accent);
}

.desk-empty {
    display: grid;
    justify-items: center;
    gap: 8px;
    padding: 58px 24px;
    color: var(--muted);
    text-align: center;
}

.desk-empty > span {
    display: grid;
    width: 54px;
    height: 54px;
    place-items: center;
    border: 1px solid var(--accent-border);
    border-radius: 17px;
    background: var(--accent-soft);
    color: var(--accent);
    font-size: 1.2rem;
    font-weight: 900;
}

.desk-empty h3 {
    color: var(--text-strong);
}

.desk-back-row {
    display: flex;
}

.desk-ticket-hero {
    min-height: 190px;
}

.desk-context {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 10px;
}

.desk-context > div {
    display: grid;
    min-width: 0;
    gap: 5px;
    padding: 15px;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--surface);
}

.desk-context span {
    color: var(--muted);
    font-size: 0.68rem;
    font-weight: 850;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.desk-context strong,
.desk-context small {
    overflow: hidden;
    text-overflow: ellipsis;
}

.desk-context strong {
    color: var(--text-strong);
}

.desk-context small {
    color: var(--dim);
    font-size: 0.7rem;
    white-space: nowrap;
}

.desk-detail-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(290px, 350px);
    align-items: start;
    gap: 16px;
}

.desk-conversation {
    display: grid;
    grid-template-rows: auto minmax(420px, auto) auto;
}

.desk-thread {
    display: flex;
    max-height: 780px;
    min-height: 420px;
    flex-direction: column;
    gap: 12px;
    padding: 18px;
    overflow-y: auto;
    background:
        radial-gradient(circle at 0 100%, rgb(255 145 71 / 5%), transparent 25rem),
        rgb(8 10 7 / 22%);
    scrollbar-color: var(--border-strong) transparent;
}

.desk-message {
    display: flex;
    width: min(760px, 88%);
}

.desk-message--client {
    align-self: flex-start;
}

.desk-message--support {
    align-self: flex-end;
    justify-content: flex-end;
}

.desk-message--internal {
    width: min(820px, 94%);
    align-self: center;
}

.desk-message__bubble {
    display: grid;
    min-width: 0;
    gap: 9px;
    padding: 13px 14px;
    border: 1px solid var(--border);
    border-radius: 19px;
    background: var(--surface-raised);
}

.desk-message--support .desk-message__bubble {
    border-color: var(--accent-border);
    background: linear-gradient(180deg, rgb(var(--accent-rgb) / 12%), rgb(var(--accent-rgb) / 6%));
}

.desk-message--client .desk-message__bubble {
    border-color: rgb(98 181 255 / 20%);
    background: linear-gradient(180deg, rgb(98 181 255 / 9%), rgb(98 181 255 / 4%));
}

.desk-message--internal .desk-message__bubble {
    border-color: rgb(255 197 93 / 27%);
    background: linear-gradient(180deg, rgb(255 197 93 / 11%), rgb(255 197 93 / 4%));
}

.desk-message__head {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    gap: 10px;
    color: var(--dim);
    font-size: 0.72rem;
    font-weight: 850;
}

.desk-message--internal .desk-message__head span:first-child {
    color: var(--warning);
}

.desk-message__body {
    color: var(--text);
    line-height: 1.5;
    overflow-wrap: anywhere;
}

.desk-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.desk-attachment {
    display: grid;
    width: 128px;
    min-width: 0;
    gap: 7px;
    padding: 7px;
    border: 1px solid var(--border);
    border-radius: 14px;
    background: rgb(8 10 7 / 30%);
}

.desk-attachment:hover {
    border-color: var(--border-strong);
}

.desk-attachment img {
    width: 100%;
    height: 86px;
    border-radius: 9px;
    object-fit: cover;
    background: var(--surface);
}

.desk-attachment > span {
    display: grid;
    min-width: 0;
    gap: 2px;
}

.desk-attachment strong,
.desk-attachment small {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.desk-attachment strong {
    color: var(--text);
    font-size: 0.7rem;
}

.desk-attachment small {
    color: var(--dim);
    font-size: 0.64rem;
}

.desk-compose-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.18fr) minmax(280px, 0.82fr);
    gap: 12px;
    padding: 14px;
    border-top: 1px solid var(--border);
    background: rgb(17 21 15 / 90%);
}

.desk-compose {
    display: grid;
    min-width: 0;
    align-content: start;
    gap: 12px;
    padding: 13px;
    border: 1px solid var(--border);
    border-radius: 18px;
    background: var(--surface-raised);
}

.desk-compose > div:first-child {
    display: grid;
    gap: 4px;
}

.desk-compose h3 {
    font-size: 0.98rem;
}

.desk-compose--note {
    border-color: rgb(255 197 93 / 20%);
    background: rgb(255 197 93 / 5%);
}

.desk-compose--closed p {
    color: var(--muted);
    font-size: 0.82rem;
}

.desk-file {
    position: relative;
    display: grid;
    min-width: 0;
    gap: 2px;
    padding: 10px 12px;
    overflow: hidden;
    border: 1px dashed var(--border-strong);
    border-radius: 14px;
    background: rgb(255 255 255 / 1.5%);
    cursor: pointer;
}

.desk-file:hover {
    border-color: var(--accent-border);
}

.desk-file input {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.desk-file > span {
    color: var(--text);
}

.desk-file small {
    color: var(--dim);
    font-size: 0.7rem;
}

.desk-side {
    display: grid;
    gap: 14px;
}

.desk-control-form {
    display: grid;
    gap: 13px;
    padding: 16px;
}

.desk-control-form--divided {
    border-top: 1px solid var(--border);
}

.desk-audit > summary {
    display: flex;
    min-height: 70px;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 15px 18px;
    cursor: pointer;
    list-style: none;
}

.desk-audit > summary::-webkit-details-marker {
    display: none;
}

.desk-audit > summary > span:first-child {
    display: grid;
    gap: 4px;
}

.desk-audit > summary > span:last-child {
    color: var(--accent);
    font-size: 1.2rem;
    transition: transform 160ms ease;
}

.desk-audit[open] > summary > span:last-child {
    transform: rotate(45deg);
}

.desk-audit__list {
    display: grid;
    gap: 0;
    max-height: 520px;
    overflow-y: auto;
    border-top: 1px solid var(--border);
}

.desk-audit__list article {
    display: grid;
    gap: 3px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--border);
}

.desk-audit__list article:last-child {
    border-bottom: 0;
}

.desk-audit__list strong {
    color: var(--text);
    font-size: 0.78rem;
}

.desk-audit__list span,
.desk-audit__list p {
    color: var(--dim);
    font-size: 0.7rem;
}

.desk-audit__list p {
    padding: 14px 16px;
}

.desk-login {
    display: grid;
    min-height: calc(100vh - 124px);
    grid-template-columns: minmax(0, 0.9fr) minmax(340px, 440px);
    align-items: center;
    gap: 34px;
    width: min(1040px, 100%);
    margin: 0 auto;
    padding: 34px 0;
}

.desk-login__intro {
    display: grid;
    gap: 16px;
}

.desk-login__intro h1 {
    font-size: clamp(2.3rem, 5vw, 4.4rem);
    letter-spacing: -0.055em;
}

.desk-login__intro > p:last-child {
    max-width: 560px;
    color: var(--muted);
    font-size: 1rem;
    line-height: 1.55;
}

.desk-login__card {
    display: grid;
    gap: 15px;
    padding: 20px;
    border: 1px solid var(--border-strong);
    border-radius: var(--radius-xl);
    background:
        radial-gradient(circle at 100% 0, rgb(var(--accent-rgb) / 8%), transparent 15rem),
        var(--surface);
    box-shadow: 0 28px 90px rgb(0 0 0 / 38%);
}

.desk-login__card > div:first-child {
    display: grid;
    gap: 5px;
    margin-bottom: 3px;
}

@media (max-width: 1180px) {
    .desk-stats {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }

    .desk-filters,
    .desk-detail-layout,
    .desk-compose-grid {
        grid-template-columns: 1fr;
    }

    .desk-ticket-row {
        grid-template-columns: minmax(260px, 1fr) minmax(360px, 1fr) 24px;
    }

    .desk-context {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .desk-side {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 820px) {
    .support-topbar,
    .support-topbar__nav {
        align-items: stretch;
        flex-direction: column;
    }

    .support-topbar {
        position: static;
        padding: 12px;
    }

    .support-topbar__nav {
        display: grid;
        grid-template-columns: 1fr auto;
    }

    .support-nav-link {
        display: none;
    }

    .support-operator {
        width: 100%;
        max-width: none;
    }

    .support-main {
        padding: 12px;
    }

    .desk-hero,
    .desk-ticket-hero,
    .desk-login {
        grid-template-columns: 1fr;
    }

    .desk-hero,
    .desk-ticket-hero {
        min-height: 0;
        padding: 22px;
    }

    .desk-hero__summary,
    .desk-ticket-hero__assignee {
        min-height: 130px;
    }

    .desk-stats,
    .desk-context,
    .desk-side,
    .desk-team-layout {
        grid-template-columns: 1fr;
    }

    .desk-ticket-row {
        grid-template-columns: 1fr 24px;
    }

    .desk-ticket-row__facts {
        grid-column: 1 / -1;
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }

    .desk-message,
    .desk-message--internal {
        width: 96%;
    }
}

@media (max-width: 560px) {
    .support-topbar__nav {
        grid-template-columns: 1fr;
    }

    .support-topbar__nav form,
    .support-topbar__nav .button {
        width: 100%;
    }

    .desk-stats {
        grid-template-columns: 1fr 1fr;
    }

    .desk-panel__head,
    .desk-ticket-row,
    .desk-compose-grid {
        padding-right: 12px;
        padding-left: 12px;
    }

    .desk-ticket-row__facts,
    .desk-ticket-row__source {
        grid-template-columns: 1fr;
    }

    .desk-ticket-row__arrow {
        display: none;
    }

    .desk-ticket-row {
        grid-template-columns: 1fr;
    }

    .desk-manager-form__grid,
    .desk-manager-row {
        grid-template-columns: 1fr;
    }

    .desk-manager-row > div:last-child {
        justify-items: start;
        text-align: left;
    }

    .desk-thread {
        padding: 12px;
    }

    .desk-message,
    .desk-message--internal {
        width: 100%;
    }

    .desk-login {
        align-content: center;
    }
}